对话技巧

As a radio host, Celeste Headlee has engaged in more than her fair share of discussions, and she has thought a lot about ways to bring out the best in a conversational counterpart. One thing she likes to say — a good conversation is like a game of catch. Huh? She explains.

Kio Stark loves to talk to strangers — but she knows every exchange started is one that must be ended. Here, she shares how to gracefully step away.